Buck City Biker Privacy Policy
Warranty, Cancellation & Returns Policy
Warranty:
Certain products include a manufacturer's warranty, complete details are available on each product page in our store. We are dedicated to handling all warranty and service inquiries on your behalf and can source parts and spares for all models, as well as provide remote technical support via video if needed. This warranty does not affect your statutory rights.
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Cancellation:
You can cancel your order before manufacturing commences. This is usually 7-14 days. We can advise you of your manufacturing start date, when you place your order.​
Returns: (change of mind)
You have a right to return items. As log as they are not used and still in original packaging. To return an item please contact us and we will help you.
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Returns: (faulty)
If you receive a faulty product, please let us know immediately. We can replace or fix the product.
​Depending on the fault, you may be required to prove the fault already existed when the product was delivered.
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If you make modifications to the product, this may invalidate the warranty.
Shipping and Fulfilment
Shipping to your address, including taxes, customs fees, and duties, is included in the price.
Delivery is 'duty paid' and calculated at the time of purchase. If there are changes in tax and import regulations in your area between the order date and the vehicle's arrival at your local port, any difference will be covered by or refunded to the customer.
Website Terms
We are a sourcing agent and do not maintain an inventory or a physical store. We strive to provide accurate and detailed information about the products we source, which is obtained directly from the manufacturers and not independently verified. Feel free to reach out with any questions through live chat or via email. Please note that we may not be at all times.